I was very happy with the friendly and courteous service that I received from the Bon Air team.
Cody Sims began the process by constructing a very detailed estimate to update my three heat pump systems and bring the insulation in my attic up to a level to support the energy conservation of the units. He presented and painstakingly went over the options I had and designed a proposal that promoted energy saving, optimal efficiency, included thousands of dollars in rebates and savings and a long term warranty option to protect my investment, if I chose. After a week of agonizing over a decision and having Cody help nurture my processing, I, then, confidently, signed on the "dotted line".
Installation days were rainy and cool. The installation team worked two 14 hour days and got the job done right, in spite of the mud and the terrible humidity. They were very polite, courteous, friendly, happy, and very hard workers. There was no standing around. They seemed well supervised and trained and were always moving. I was obviously impressed with their skill set and work ethic, but I was even more impressed with how they kept my house and yard clean and clear of construction debris. They got the job done quickly, efficiently and in a very professional manner.
At the end of the second day, it was very late and the installation was complete, but, the supervisor gladly spent time and gave me a mini-training in regard to my wonderful new thermostats. He was very patient and I never felt like he was in a rush to finish and go home until the job was complete and everything was up and running and I was happy with the results.
I consider myself to be a very satisfied customer and a big fan of Bon Air's Professional Team. Thank you, thank you. (Also, kudos to the friendly and very helpful phone team.)