Solved: Lennox iComfort Thermostat Error Codes 411, 225 and 31

May 18, 2022

When something’s wrong with your HVAC system, one of the first places to check is your thermostat. Many models use a digital display that will reveal a specific numerical error code. This error code can be used to help diagnose the problem and streamline the troubleshooting and repair process for HVAC systems like your furnace.

This is even easier with smart thermostats like the Lennox iComfort model. Let’s take a look at three serious error codes—411, 225 and 31—to find out what the problem is. We’ll also share what steps your technician will take to fix the problem, and the potential costs to do so.

Solving Error Code 411

Error code 411 is an urgent priority to take care of. You’ll see this error code appear when the outdoor unit’s low-pressure switch malfunctions five times or more across one heating or cooling cycle. Since this error code involves the outdoor unit, it might be involved with your air conditioner. Each time the low-pressure switch opens incorrectly, the error count increases. Once it reaches five strikes, the thermostat automatically turns down the outdoor unit. This is known as a lockout and is a safety feature intended to prevent damage.

Fixing the Problem

A technician will inspect the system charge using several methods, as the issue may be with the switch’s power connections instead of the low-pressure switch itself. Once the cause has been determined, technicians can reset the outdoor unit by putting it in test mode or by resetting low-voltage power. Once the issue is fixed, the error code should automatically clear.

Estimated Repair Cost

Replacing a low-pressure shutoff switch can depend on the specific model of your outdoor unit. You may expect to pay between $200 to more than $600 depending on parts and air conditioning repair costs. The shutoff switch itself costs an average of $30 to $150.

Clearing Error Code 225

Error code 225 is specific to your furnace, namely the high-pressure switch. This switch is a safety feature that releases excess pressure within the furnace, such as when airflow is blocked. When this error code appears, it means the pressure switch won’t close. Without steady airflow and pressure, the furnace won’t function as efficiently.

Fixing the Problem

The technician will monitor the high-pressure switch to determine how it functions. They’ll measure the pressure while it [attempts|tries]50] to close during a heating cycle as well as its general operating pressure. If they find a problem, an obstruction impacting airflow is the most common culprit. There are a few places to look, such as the vent and combustion air inducer. Technicians will check both these components as well as the condensate drain to locate the blockage.

Estimated Repair Cost

Because there are multiple places to check before an obstruction can be found, labor costs should be considered when fixing error code 225. Ultimately, the total cost of this furnace repair will depend on where the problem is located as well as how long it takes the technician to identify the source.

Resolving Error Code 31

Seeing error code 31 on your thermostat means it hasn’t been able to communicate with your furnace for more than three minutes. Several components communicate with the thermostat, so you might see this error code when any of them malfunction or fail. Most of the time this can be traced back to an electrical problem, like damaged wiring or a loose connection.

Fixing the Problem

A technician can take a look at all the connections and wiring of the communicating components of your furnace. They should test voltages and wiring ohms since particularly high resistance can lead to a disconnection. With a special tool called a multimeter, technicians can pinpoint where the disruption originated from. Sometimes this is the furnace’s float switch, a component that shuts off the furnace when the condensate drain pan is too full.

Estimated Repair Cost

With multiple possible causes, it may be difficult to gauge the total repair costs of error code 31. Technicians will check the float switch to rule it out before thoroughly reviewing electrical wiring and connections. If the cause is damage or a failed component, replacement part costs should be included. You can expect to spend anywhere from $200 to more than $800 for higher-range models.